IQA Team Leader Matt Baquiano explains to the process owners the need to update and ensure complete documentation of activities related to the section’s risk assessment and quality objectives.
LOS ANGELES, Butuan City – The Agricultural Training Institute – Regional Training Center XIII conducted the Technical Guidance and Management Review on ISO 9001:2015 Quality Management System (QMS) last November 16-18, 2021.
It aimed to evaluate the level of readiness in terms of mainstreaming ISO 9001:2015 Quality Management System in every processes of ATI services. Specifically, this is to prepare, update, and revise the Risk Assessment plan and Quality Objectives of the sections; update the status of issued Request for Action (RFA) and its relevant actions being implemented; conduct conformity assessment on establish processes; and take actions on the RFA, formulated Risk Assessment Action Plan, and Quality Objectives.
The participants were the process owners and concerned individuals from the five sections/units of Career Development and Management Services Section (CDMSS), Partnership Accreditation Services Section (PASS), Information Services Section (ISS), Planning, Monitoring, and Evaluation Unit (PMEU), and Administrative and Finance Unit (AFU).
On her opening message, Violeta T. Laguna - OIC-Asst. Center Director, emphasized the importance of hard work, perseverance, and working together of the staff. All are contributors to the quality of service he or she performs. She added that all are encouraged to respond positively to problems and risks that may arise during operation or activities of the office.
IQA team leader Matt Andrew Baquiano, gave a short review of what are the inputs of Management Review (MR). He further reminded all to update and assess the accomplishments in accordance to the targets in the quality objectives and responses in the risks identified.
Reporting was also done by IQA team members results of its audit, Customer Satisfaction Feedback based on the walk-in clients by Florita Lozada, Suppliers Evaluation Result and Analysis by Ligaya Antiola, Human Resource Development updates, manpower, infrastructure and drivers’ evaluation result by Remedios Amilao, Budget and Finance by Francis Iriarte and Aurea Janine Abucay, and complaint management by Jason Paul Dads Jampac.
Moreover, validation and verification of audit findings and results for the current and last years were also revisited and discussed.
As a result, each section were able to come up with its updated risk assessment plan, quality objectives, and operations opportunities for improvement.