Vision

Food availability and affordability for every Filipino family through excellent extension services in agriculture and fisheries.

Mission

Empowerment and building capacities of agriculture and fisheries stakeholders for sustainable development.

ATI Quality Policy

The Agricultural Training Institute, as the orchestrator of the National Extension System, ensures harmonized management of agricultural and fishery extension delivery systems in empowering the farmers and fishers for food security, poverty alleviation and social equity for sustainable development.

ATI's Core Values

The Institute supports the government’s objectives of accountability, transparency, ethics and integrity.. With the Institute’s core values that direct the way we relate to our stakeholders, beneficiaries and to each other, we, at the ATI, adhere and uphold the following values:

1. Customer Focus. "We give the best."
2. Commitment. "We serve with passion."
3. Innovation and Excellence. "We keep raising the bar."
4. Resource Stewardship. "We work with integrity and teamwork."

Generally, ATI is...
... the overall manager of agriculture and fisheries training and extension of the Philippines
... the lead agency for extension of the Department of Agriculture
... the national apex organization that provides leadership for a unified and efficient agriculture and fisheries extension system
... the lead agency for electronic extension for the agriculture and fisheries sector in the country.

Our Performance Pledge

We, the officials and employees of the Agricultural Training Institute (ATI) in the Ilocos Region, commit to:

• Cultivate a sense of commitment and teamwork among employees;
• Ensure utmost transparency, accountability, and partnership in our operations;
• Facilitate the flow of information, technology, and other services such as resources management, center management and network establishment, systems standardization, and certification of extension providers to customers and stakeholders;
• Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolk to become more competitive in the global community;
• Comply to customer’s quality requirements;
• Comply with regulatory, statutory and ISO 9001:2008 requirements;
• Continuously improve the effectiveness of the ATI’s quality management system thru participatory planning, implementation, monitoring and evaluation;
• Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
• Value every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
• Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website www.ati.da.gov.ph/ati-1 and www.e-extension.gov.ph.

All these we pledge, because YOU deserve no less.

Our Frontline Services

1. Provision of Training Services
 

Key Steps	Procedure	Requirement	Processing Time	Person Responsible
Prepare Training/Activity Design	Identification of the activity based on the approved Work and Financial Plan of the Center	Approved WFP	3 days	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Approval	Recommended by the Assistant Center Director, for approval of the Director and Budget Officer.	Training/Activity Design	10 days	Asst. Center Director, Center Director, Budget Officer
Identification of Training Management Team	Based on the Activity Design, TMT are created to prepare the needed documents prior to the conduct of the training facilitator, documenter, preparation and submission of training completion report.		1 hour	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Finalization of the Venue	Finalization of the venue should conform to the kind of the activity to be conducted and or in coordination with partner agencies and RTCs		2 days	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Selection/Invitation and Confirmation of Participants	Preparation and sending out of special order/ memorandum/ invitation letter; and Get confirmation of participants thru phone calls, email and text.	Confirmation Slip	2 days	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) Asst. Project Officer Assigned
Selection/Invitation and Confirmation of Resource Persons	Selection/identification of Resource Speakers is based on their expertise/knowledgeable on the subject matter, hands-on and approachable; Send out of invitation letters; and Get confirmation of the Resource Speakers thru email, phone calls and text messages.	Confirmation Slip	1 day	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Conduct of Training	Actual conduct of the activity (Depend upon the Training; if Season-long or regular)	Confirmation Slip	3 days; 16 weeks for Season-long Training	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs) Other Members of the Task Force
Action Planning and Post-Training Evaluation	Participants are required to prepare and submit a re-entry plan for monitoring purposes; and Filling up of the Overall Training Evaluation as feedback mechanism in the conduct of the training	Action Plan Form	2 hours	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
Training Completion Report	To be submitted to CPME three working days after the training. • TACR includes Highlights, Photo Documentation, List of Participants, Overall Training Evaluation, Resource Person Evaluation and Information Sheet, Pre and Post Test • Preparation of Proceedings. Sending out of Feedback Letter to the Resource Person.	TACR Form	3 days	Project Officer Assigned (Rice, Corn, Organic Agriculture, and HVC Programs)
	Submission of Training Accomplishment Report to the Central Office	Validated and approved TACR	2 days	Project Evaluation Officer
End of Transaction





2. Provision of e-Learning Courses
 

Key Steps	Procedure		Requirement	Processing Time	Person Responsible
	Client	Service Provider
Logging-on	Log-on to the main e-learning site/page by typing the URL: www.e-extension.gov.ph/elearning.	System displays the main e-Learning component page	Online log on form	Based on the system response time	System Generated
Registration	Fill-out the necessary information including the desired username and password.	System displays the “CREATE NEW ACCOUNT” link on the left corner of the page. System displays the form to be filled-out.	Online registration form	Based on the system response time	System Generated
	Upon agreeing to the site policy agreements, click the “CREATE MY NEW ACCOUNT”	System validates the information provided by the applicant	None	Based on the system response time	System Generated
	Receives a confirmation for successful registration	System sends an e-mail or manual confirmation of the account. For manual confirmation, SMS will be sent to you that you have been registered.	None	Based on the system response time	Site administrator
Learning	Browse the online courses offered and start the course.	System displays the courses offered developed by pool of courseware developers at ATI and other partner agencies.	None	Based on the system response time	System Generated
	After completing the course, submits answer the online examination	System verifies correctness of the accomplished exam.	Online examination form	Based on the system response time	System Generated
	If the registrant passes, then receives online certificate of completion	Issues online certificate of completion	Online certificate	1 week	Site Administrator
End of Transaction





3. Provision of Information, Education and Communication (IEC) Materials
 

Key Steps	Procedure		Requirement	Processing Time	Person Responsible
	Client	Service Provider
Registration	Inquire the availability of the IEC Material If available, go to next step. If not, end of process.	Attends to the requesting individual	Valid ID	5 minutes	Media Production Specialist; Information Officer
Request for IEC Materials	Signs the request form	Receives the request form and releases the request IEC Material	Request Form	10 minutes	ISS Staff
Acknowledgement	Receives the IEC Material and signs the acknowledgement receipt	Receives the accomplished acknowledgement receipt and updates the master list of the IEC Materials	None	5 minutes	ISS Staff
End of Transaction





4. Accreditation of Private Extension Service Providers (PESP)
 

Key Steps	Procedure		Requirement	Processing Time	Person Responsible
	Client	Service Provider
Submission of Letter of Intent	Submit letter of intent to the Center	Receive and record the application and turn over to the Partnership and Accreditation Services Section	Any Valid ID, Letter of Intent	10 minutes	Document Control Officer
Orientation of the Interested Body	Listens to the orientation and/or briefing Note: If interested to apply, continue the process. If not, end of process	Conducts orientation and/or briefing	Guidelines; Legal Bases	1 hour	PASS Head; PESP Focal Person
Completion and Submission of the Requirements	Receive and fill-out the application form	Gives application form	Application Form	15 minutes	PESP Focal Person
	Receive and complete the required documents for application	Gives the list of requirements and assist the applicant if necessary	None	30 minutes	PESP Focal Person
	Complete and submit the documents	Receive, record and forward the documents for PESP application to the PASS	None	15 minutes	Document Control Officer
Review and Evaluation	Comply with the lacking of the requirement, if any
		Review the completeness and accurateness of the submitted documents	None	1 day	PASS Head; PESP Focal Person
		Submit complete application documents to the Office of the Center Director	None	1 day	PASS Head
		Convene the Regional PESP Council to evaluate the application	None	1 day	Center Director
		Conduct of ocular inspection of the applicant’s training facilities/office If found qualified, applicant will be recommended to the ATI Central Office. If not, end of process	Evaluation Form	1 day	PESP Council, PASS Head, PESP Focal Person
Awarding of Certificate of Accreditation	Receives notice of schedule of validation	Validation for Accreditation	Validation Form	1 day	ATI Central Office, Center Director, PASS Head
	Receives certificate of accreditation	Issuance of Certificate of Accreditation	None	1 day	ATI Central Office, Center Director, PASS Head
End of Transaction





5. Dormitory and Other Facilities Services
 

Key Steps	Procedure		Requirement	Processing Time	Person Responsible
	Client	Service Provider
Reservation	1. Inquire availability of dormitory and training facilities	1. Dormitory Manager will check the availability of facilities (If facility/ies is/are not available, end of process)	Any Valid ID	3 minutes	Dormitory Manager
	2. If available, accomplish the Reservation Form (If not, end of process)	2. Provide the Reservation Form and gives instruction if necessary 3. Receives the accomplished Reservation Form.	None	10 minutes	Dormitory Manager
	3. For tentative reservations, confirmation is 2 weeks before the said activity	4. Receives confirmation within 2 weeks before the said activity	Notice of Confirmation	2 weeks	Dormitory Manager
Billeting	4. Registration at the Dormitory Guest Book	5. Attends to guest and assign room	Approved Reservation Form None	10 minutes	Dormitory Personnel
	5. Receives the key	6. Issuance of room key	Any Valid ID	5 minutes	Dormitory Personnel
Checking Out	6. Surrender room key to the Dormitory Personnel	7. Receives room key and checks room for clearance	Approved Reservation	5 minutes	Dormitory Personnel
	7. Receives Statement of Account	8. Issuance of Billing of Statement	None	10 minutes	Dormitory Manager
	8. Accomplish Customer Satisfaction Survey Form	9. Request to accomplish Customer Satisfaction Survey Form	Customer Satisfaction Survey Form	10 minutes	Dormitory Manager
	9. Payment of the Service Fee 10. Receives Official Receipt	10. Issuance of the Official Receipt	Payment	10 minutes	Cashier Officer
End of Transaction

Feedback and Redress Mechanisms
Please let us know how we have served you. You may accomplish our Customer Satisfaction Survey or feedback form and send them through email at: rtc1.dcc@ati.da.gov.ph or call the Office of the ATI-RTC 1 Director at tel. nos. (075) 523 2266 (direct line), (075) 653 6089 or talk to our Officer of the Day. If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance & Complaints Desk or by our Administrative Officer IV.
 
THANK YOU for helping us continuously improve our services.