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Citizen's Charter


  • Accreditation of Extension Service Providers
  • Provision of Extension Grants
  • Provision of IEC Materials and e-Learning Courses
  • Provision of Scholarship Programs (4H)
  • Provision of Farm and Business Advisory Services
  • Provision of Library Services
  • Processing of Payments and Collection (Cashiering)
  • Response to Inquiries (Walk-In Clients, Phone-In/Electronic)



We, the officials and employees of the Agricultural Training Institute (ATI)-Region IV-A commit to:

  • Cultivate a sense of commitment and teamwork among employees;
  • Ensure utmost transparency, accountability, and partnership in our operations;
  • Facilitate the flow of information, technology, and other services such as resources management, center management and network establishment, (systems standardization, and certification of extension providers) to customers and stakeholders.
  • Guarantee client-oriented, gender-sensitive, demand-driven, cost-effective, proactive and participatory interventions for local government units to empower farmers and fisherfolks to become more competitive in the global community;
  • Comply to customers’ quality requirements;
  • Continuously improve the effectiveness of the Region IV-A management system thru participatory planning, implementation, monitoring and evaluation;
  • Serve you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
  • Value every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
  • Empower the public through access to information on our policies, programs, activities, and services through our Website/URL: http://




All these we pledge, because YOU deserve no less.



Please let us know how we have served you by doing any of the following:

  • Accomplish our Feedback Form available in the offices and put in the drop box located at the ATI lobby;
  • Send your feedback through email at: atintc_uplb@yahoo.com or call the Office of the Training Center Director at telephone no. (046) 419-0210;
  • Talk to our Officer of the Day.

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance & Complaints (Ask Me) Desk.

THANK YOU for helping us continuously improve our services.


How to avail of the Services

  1. Approach our Assistance Personnel for Information.
  2. Sign the Client Logbook. Sign your name, address and purpose in the logbook.
  3. Service Provision. Our Customer Assistance Personnel will attend to your needs and will provide you the information that you want.
  4. If you have special request, please send/fax letter to the Center Director.
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