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Customer Satisfaction, a big deal for ATI-12
The Agricultural Training Institute XII makes sure that clients being served will receive utmost quality of customer service. For this year, according to the report presented by Monitoring and Evaluation Officer Bai Moniera M. Salilama, the center has excellently served its clienteles.
Using a client satisfaction survey questionnaire administered by the public assistance and complaints desk officer to walk-in clients, clients/respondents have rated us EXCELLENT on the following questions; 1. “How quickly did our staff respond to your needs, requests or complaints?”. 2. How well did our staff respond to your needs, requests or complaints?, 3. How clear was the information provided to you by our staff?, 4. How knowledgeable are our staff in providing you the needed actions or information?, 5. How would you rate the performance of our staff in providing services to you?
Among the sections and units in the center, Information Services Section got the highest point average, followed by the Planning and Monitoring Unit.
Being the training and extension arm of the Department of Agriculture, ATI is happy to know that its clienteles are able to enjoy our services. This pledge will continue most specially that the Center is now ISO 9001-2008 Certified.