What makes the lotus different? It remains beautiful even in the filthy water of the pond. How about the eagle? It avoids the rain by flying above the clouds. The difference spells the difference between quality and poor services.
We make difference by doing service right the first time every time. We delight customer - we anticipate, meet and exceed customer requirement. We bring the best in others, count our blessings rather than our problems, thank for what we have because someone else has less, blame no one... the list goes on.