Making frontline service an asset

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BAYBAY CITY , Leyte –As were start another year of providing extension services to our clients, ATI RTC 8 made sure to reinstate the desirable values of its staff and share a pleasant experience for both.

Resource person, Mr. Hadrian M. Aguilar, shared relevant topics and techniques on Basic Frontline Service through various activities and discussion and workshop – such as a simulation activity where in the participants acted as clients and staff for a given situation.

The activity also served as an orientation especially for the technical assistants and newly hired staff. Francis Brian F. Quirol shares, “This kind of training should be institutionalized. This should be done annually for us to be reminded how to handle our clients in a good manner, specifically if there are new hired employees, for them to be informed on how to assist our clients.”

Krishna Marie Abe further adds, “For me, this training is very relevant specially in our workplace because we have learned how to approach our clients in a way that they will not be offended upon explaining to them things about their concerns. We have learned a lot in this training –on how, and when to say our thank you and sorry.”

Thirty-six (36) participants attended the Basic Frontline Services on January 25, 2019 at ATI-RTC 8, VSU Campus, Baybay City, Leyte.

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